The world is working a little differently now and we understand you may have some questions.
We have answered some FAQs below but if we've missed anything, please feel free to email us at firstname.lastname@example.org - we're happy to answer any questions you may have.
Are you still open?
We are open for business as usual and are taking extra precautions to ensure the safety of our customers and staff.
How quickly are you producing orders?
Our products are made to order and despatched within the normal 2 working days.
Are there shipping delays in the UK?
UK orders are sent on a 24 hour service. Most packages are being delivered within 1-3 working days. Some orders will experience delays as Royal Mail are reporting increased levels of employee absences. A very small portion of orders are experiencing delivery times of between 4-10 working days (depending on how well staffed Royal Mail are in certain areas).
Are there shipping delays to the USA?
The majority of packages sent to the USA are arriving on time. Only a very small portion of orders are experiencing delays.
Are there any delays on orders to the EU?
The majority of packages sent to the EU are arriving on time. Only a very small portion of orders are experiencing delays.
Are there any delays on orders to Australia/New Zealand?
Orders are still being shipped Australia & New Zealand. From 01/02/2021 we started using a new carrier. The majority of packages sent after 01/02/2021 are arriving on time. Only a very small portion of orders are experiencing delays.
If you ordered in January, your order was sent via DHL and there may be slight delays.
If you ordered in November/December 2020 you may be noticing extreme delays. We're not sure why, but some parcels from this period have been stuck at customs for some time. We are currently trying to resolve the issue with DHL.
Are there any delays on orders to the rest of the world?
Most packages sent to the rest of the world are arriving on time. Some countries may experience customs delays.
How can I get free delivery?
We offer free delivery on all UK orders over £35 & all EU/Worldwide orders over £100.
A note from us, at Idle Fury
We'd like to express our appreciation to our customers for your continued support throughout this difficult time. We hope that everyone stays as safe as possible and takes every precaution to remain in good health.
We advise everyone to please follow social distancing practices and other precautions issued by the government.
If you have any questions please feel free to email us at email@example.com or use the contact form below.